Frequently asked questions

The report will be available in your portal from July 21. In it, you can see the volume of charging current that we will be booking with the NEa. This booking will take place starting at the end of August, as soon as the NEa opens the register. We will be conducting compliance checks until the end of July. In your portal, you can see whether your application has been declared compliant or not: if this is not the case, you must check the data in your portal and complete it if necessary.

It is very busy at the helpdesk as we wrap up the second quarter. Our team is also on vacation, and we have a smaller staff than usual these weeks. The helpdesk phone is available on working days from 10:00 AM to 12:30 PM. It is busy, and unfortunately, we are on the phone a lot. Please send us an email if you have a question. Frequently asked questions: - When will I see the report? -> From July 21st - Have I filled everything in correctly? -> You will receive a message after August 1st, then in the compliance…

The NEa has not yet opened the Energy Transport Register (REV). As a result, booking service providers are currently unable to make bookings. However, we have already sold the EREs for the first quarter on the emissions market: with a high yield due to our large volumes and a payout of €0.12 per kWh. We will pay out our customers as soon as the register is opened.

Regulator NEa carries out strict checks and has tightened the requirements. It is therefore important that everything is entered correctly in the portal: The applicant must be the same person as the owner of the electricity grid connection (EAN) at your home address (the name on the energy bill) and the bank account holder (and/or account is also acceptable). This also applies to self-employed individuals. Your charging station must be equipped with an integrated MID-certified kWh meter. You grant Zeres the mandate for booking and trading.

Yes. The NEa requires a MID-certified kWh meter inside the charging station itself - a separate intermediate meter in the utility cabinet does not qualify. Private customers have no exemption. Businesses and HOAs have a transitional right until January 1, 2027 for MID meters outside the charger, provided they serve as counter-information. MID meters are recognizable by the European flag and text like MID/2026/AB or M24.
https://www.zeres.nl/laadpaal-check/

Private customers, sole traders and small businesses with a single charger can simply register via the signup page on our website. Businesses and HOAs with more than one charger will receive a custom quote - please email info@zeres.nl.

Registration applies to a full calendar year - this is the minimum period set by the NEa. After that it renews for another calendar year. We do not ask for multi-year mandates. The cancellation period is one month: send an email to info@zeres.nl no later than November 30.

Private customers: no fees. Businesses and HOAs: a annual €150 ex VAT for the mandatory annual audit (waived for volumes above 50,000 EREs). Onsite audit is € 750,-

Private customers: 19% incl. VAT. Each year on renewal you receive a 1% loyalty discount on the commission, up to a maximum of 5 years - down to 14%. Businesses and HOAs: 16% ex VAT.

You can find the progress of your quarterly charged kWhs recorded with the NEa and EREs in the portal under the Reports tab.

EREs (Emission Reduction Units) exist since January 1, 2026 as the successor to the HBE scheme. They are certificates that capture the CO₂ emissions avoided through renewable energy in transport. One ERE equals one kilogram of avoided CO₂ emissions. They are sold to parties that must offset their CO₂ emissions, such as oil companies.

The NEa formula is: ERE = delivery [kWh] × renewable share × 183 [g/MJ] × 3.6 [MJ/kWh] / 1000. Grid electricity counts as 50.5% renewable (≈ 0.33 ERE per kWh). Directly-charged solar counts as 100% (≈ 0.66 ERE per kWh, only for businesses, HOAs and governments). Private customers cannot count solar panels separately.

EREs are beneficial for private customers, businesses with chargers, and HOAs that charge electrically via their own grid connection. Government bodies (municipalities, provinces, central government) can also qualify, provided they have a Chamber of Commerce number.

The value per ERE depends on supply and demand on the emissions market. As of April 2026 the market price is approximately €0.47 per ERE. In practice it varies between €0.30 and €0.55. Selling on the emissions market incurs transaction costs of roughly 1.0% to 1.5% of the sale value. As the largest ERE registration service, Zeres benefits from volume-driven lower sale fees compared to competitors.

Every quarter. We pay out retroactively from January 1, 2026.

No. All renewable electricity qualifies for EREs, and regular grid electricity already consists of approximately 50.5% renewables - this value is set by the NEa. A green electricity contract does not increase the outcome.

De handleidingen voor het verbinden van uw laadpaal staan in de sectie: HANDLEIDINGEN, deze vind u onderaan de pagina, in de voetnoot.

The NEa requires a charger with an integrated MID-certified kWh meter at your home. That means: (1) the charger is located on your property, (2) the MID meter is inside the charger itself (not in the utility cabinet), (3) you may charge any suitable car, forklift or truck. For marinas, shore power for boats is also allowed. An overview of known MID chargers is available at the bottom of our charger page.

Elk merk, en soms model, heeft een eigen manier van verbinden en autoriseren. Dit maakt het moeilijk om een handleiding te maken.
We hebben per merk een instructie gemaakt, met de stappen, om ons toegang te geven tot de laaddata.

Elk merk, en soms model, heeft een eigen manier van verbinden en autoriseren. Dit maakt het moeilijk om een handleiding te maken.
We hebben per merk een instructie gemaakt, met de stappen, om ons toegang te geven tot de laaddata.

Hierbij de stappen voor de Zaptec Go 2 laadpaal: login op uw portal bij Zaptec.

Uw Zaptec Portal:
1. Inloggen in de portal van Zaptec (portal.zaptec.com)
2. Ga naar installaties en kies uw installatie
3. Selecteer Autorisaties
4. Selecteer Toestemming geven
5. Vul in bij Gebruikers en E-mail: particulier@zeres.nl
6. Druk op de knop onder GEKOZEN en vervolgens op VOLGENDE

Kies bij Toestemming toevoegen op eigenaar.
a. Hiermee kunnen we niet alleen uitlezen maar ook uw laaddata ontvangen (downloaden). Met rol gebruiker kan dit niet en kunnen we uw gegevens niet overnemen.
7. Druk op VOLGENDE
8. Druk op BEWAAR
9. U ziet Particulier@zeres in het overzicht bij Autorisaties staan.
Dit is de bevestiging dat het gelukt is en Zeres kan nu uw laaddata uitlezen.

Bevestiging
U ontvangt nu geen bevestiging van Zeres. De laaddata wordt eind juni uit uw laadpaal uitgelezen en weergegeven in een email naar u en in uw Zeres-portal.
Aanpassingen aan uw laadpaal
Zeres verandert geen instellingen en uw laadpaal functioneert als normaal.

This differs per brand and sometimes per model. Brand-specific guides to help locate the charger ID are available.
See Manuals at the bottom of our website

Yes. You can enter multiple charger details in the Zeres portal. If you sell an older charger, the associated charging data is retained.

The rollout order for automatic reading depends on the brand. Zaptec, Easee, Alfen, Peblar, Shell ReCharge New Motion, SolarEdge. In May: other brands. You can always also submit the charging volume yourself per quarter via the portal, WhatsApp, the Zeres app, or email.

Zeres is an ERE registration service recognized by the Dutch Emissions Authority (NEa). Our service covers: automatic reading of charging energy, inclusion of renewable share from solar panels (for businesses and HOAs), registration of charging data with the NEa, trading EREs on the emissions market at the best achievable price, payouts with detailed reports, and performing mandatory audits for businesses.

Zeres combines in-depth knowledge, market insight and full service. Concrete advantages: attractive commission (19% incl. VAT for private / 16% ex VAT for business), annual 1% discount on commission (up to 5 years), quarterly payouts retroactive to January 1, 2026, calendar-year contract with one-month cancellation, our own phone-based helpdesk, and 15+ years of experience in charging infrastructure and solar energy.

We send periodic reports (per payout) to our customers containing volumes, prices, transactions and revenues. All fees and terms are listed on our website.

Zeres actively tracks legislation and regulations and adapts processes where necessary, so that customers remain compliant without additional effort.